FAQ

Frequently Asked Questions

Welcome to the Bostrel FAQ. Here you'll find answers to common questions about our products, orders, shipping, payments, and returns.

1. What does Bostrel sell?

Bostrel is an online pet store offering a selection of pet products, accessories, and everyday essentials for pets and their owners.

2. How long does shipping take?

Orders are typically processed within 1–2 business days.

After processing, standard transit time is approximately 5–7 business days.

The estimated total delivery time is approximately 6–9 business days.

3. Is shipping free?

Yes. We offer Free Standard Shipping ($0) on eligible orders.

4. How can I track my order?

When tracking information is available, it will be provided with your shipping or order information.

You can use the tracking details to check the progress of your shipment.

5. Can I return my order?

Yes. Eligible products can generally be returned within 30 days of delivery.

Products must meet the conditions outlined in our Return and Refund Policy.

6. How do I request a return?

Please contact us before sending any product back so we can provide the appropriate return instructions.

7. What if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order.

Send your order number and, when possible, photos of the damaged or incorrect product and its packaging. We will review the issue and help determine the appropriate resolution.

8. How long does it take to receive a refund?

Once an eligible returned item has been received and inspected, we will notify you about the refund.

Approved refunds are issued to the original payment method. The time for the refund to appear in your account depends on your bank or payment provider.

9. What payment methods do you accept?

We accept the payment methods displayed during checkout. Available options may include major credit cards, debit cards, and other payment methods supported by our payment providers.

10. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible.

11. What happens if I enter the wrong shipping address?

Please contact us as soon as possible if you entered an incorrect address.

We will try to update the address before your order is processed or shipped. Once an order has shipped, we may not be able to change the delivery address.