Shipping policy

Shipping Policy

Last Updated: September 18, 2026

At Bostrel, we work to process and deliver your pet products as quickly as possible. This Shipping Policy explains our order processing times, shipping costs, and delivery expectations.

1. Order Processing

Orders are typically processed and prepared for shipment within:

1–2 business days

Business days are Monday through Friday, excluding applicable holidays.

You will receive order confirmation after placing your order. Once your order has been shipped, tracking information may be provided when available.

2. Shipping Time

After your order has been processed and shipped, the estimated transit time is:

5–7 business days

Therefore, the estimated total delivery time is approximately 6–9 business days from the date your order is placed.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances beyond our control.

3. Shipping Cost

Free Shipping — $0

We currently offer free standard shipping on eligible orders.

There are no additional standard shipping charges for eligible orders.

4. Order Tracking

When tracking information is available, we will provide it through the order information or shipping confirmation.

You can use the tracking information to check the progress of your shipment.

If tracking information has not updated for a reasonable period, please contact us so we can help investigate the shipment.

5. Delivery Delays

Although we work with shipping carriers to provide timely delivery, delays can sometimes occur due to circumstances outside our control.

These may include:

Severe weather
Carrier delays
Holidays
Incorrect or incomplete shipping addresses
Unexpected transportation disruptions
Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible. We will try to update the address before the order is processed or shipped.

Once an order has been shipped, we may not be able to change the shipping address.

7. Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us at saiyedislam52@gmail.com with your order number and relevant details.

We will review the situation and work with the shipping carrier where appropriate.