Refund policy

Return and Refund Policy

Last Updated: September 18, 2026

At Bostrel, we want you and your pets to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it within 30 days of delivery.

1. Return Eligibility

To be eligible for a return:

The return request must be made within 30 days of delivery.
The item must be unused and in its original condition.
The item should be returned with its original packaging, tags, and accessories, when applicable.
Items that are damaged due to misuse, improper handling, or normal wear and tear may not be eligible for a return.

2. How to Request a Return

To start a return, please contact us at:

Email: saiyedislam52@gmail.com
Phone: +1 775-980-2006

Please include your order number and a brief description of the reason for the return. We will provide instructions on how to proceed with the return.

Please do not send items back without contacting us first.

3. Return Shipping

If the return is due to an incorrect, defective, or damaged item received, please contact us before returning the product. We will review the issue and provide appropriate return instructions.

For returns due to a change of mind or other reasons not caused by an error on our part, return shipping costs may be the customer's responsibility.

4. Damaged or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at saiyedislam52@gmail.com with your order number and photos of the item and packaging.

We will review the information and work with you to resolve the issue.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

6. Non-Returnable Items

Certain items may not be eligible for return for health, hygiene, safety, or other applicable reasons. These may include products that have been opened, used, or cannot be safely resold.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing your order. We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it, and the normal return process may apply.